HCi extras cover
You will be impressed by the generous range of HCi extras cover, including dental, optical, physio, and other alternative therapies.
You can choose from the following HCi extras cover options to enhance your HCi hospital cover.
Top Extras
Comprehensive Extras with an extensive range of services to complement your Gold or Silver Plus hospital cover
Healthy Extras
Healthy Extras meets your needs now, designed to keep up with you and all of life’s demands.
Active Life Extras
Active Life Extras provides cover for what you need without breaking the budget.
Basic Extras
Basic Extras provides affordable cover for the fit and healthy.
(only for singles and couples with Basic Plus or Bronze Plus Hospital)
HCi Extras cover alongside your Gold, Silver Plus Advantage, Silver Plus Secure, Bronze Plus or Basic Plus Hospital gives you more comprehensive cover. It’s your choice for your health!
Claiming your extras is easy – claim on the spot or submit receipts through OMS at any time! See the claims information below.
Our ‘search provider’ tool can help you find a local specialist who works with HCi to minimise your ‘gap’ expenses.
Compare HCi Extras cover options
Tip – click the option’s name for more details.
SERVICES | EXTRAS |
EXTRAS | (closed) |
||
---|---|---|---|---|---|
Acupuncture | ✔ | ✔ | ✔ | ✘ | ✔ |
Ambulance (emergency) | ✔ | ✔ | ✘ | ✘ | ✔ |
Audiology (Hearing Tests) | ✔ | ✔ | ✘ | ✘ | ✔ |
Chiropractic | ✔ | ✔ | ✔ | ✔ | ✔ |
Complementary Therapies (includes remedial massage and Chinese medicine) |
✔ | ✔ | ✔ | ✘ | ✔ |
Dental – General | ✔ | ✔ | ✔ | ✔ | ✔ |
Dental – Major | ✔ | ✔ | ✔ | ✘ | ✔ |
Diabetes Education | ✔ | ✔ | ✘ | ✘ | ✔ |
Dietetics | ✔ | ✔ | ✘ | ✘ | ✔ |
Eye Therapy (Orthoptics) | ✔ | ✔ | ✘ | ✘ | ✔ |
Health Appliances (CPAP, nebuliser, blood glucose monitor, blood pressure monitor) | ✔ | ✔ | ✘ | ✘ | ✔ |
Health Screening Checks | ✔ | ✔ | ✘ | ✘ | ✔ |
Hearing Aids | ✔ | ✔ | ✘ | ✘ | ✔ |
Home Nursing | ✔ | ✔ | ✘ | ✘ | ✔ |
Laser eye surgery | ✔ | ✘ | ✘ | ✘ | ✔ |
Medical braces (custom made only) | ✔ | ✔ | ✘ | ✘ | ✔ |
Non-surgical Prostheses | ✔ | ✔ | ✘ | ✘ | ✔ |
Occupational Therapy | ✔ | ✔ | ✘ | ✘ | ✔ |
Optical | ✔ | ✔ | ✔ | ✔ | ✔ |
Orthotics (custom made only) | ✔ | ✔ | ✘ | ✘ | ✔ |
Osteopathy | ✔ | ✔ | ✔ | ✔ | ✔ |
Pharmacy | ✔ | ✔ | ✘ | ✘ | ✔ |
Physiotherapy | ✔ | ✔ | ✔ | ✔ | ✔ |
Podiatry / Chiropody | ✔ | ✔ | ✘ | ✘ | ✔ |
Psychology | ✔ | ✔ | ✘ | ✘ | ✔ |
Quit Smoking Programs | ✔ | ✔ | ✘ | ✘ | ✔ |
Speech Therapy | ✔ | ✔ | ✘ | ✘ | ✔ |
Surgical Footwear (custom made only) | ✔ | ✔ | ✘ | ✘ | ✔ |
Vaccinations | ✔ | ✔ | ✔ | ✔ | ✔ |
Weight Loss Programs | ✔ | ✔ | ✘ | ✘ | ✔ |
CLAIMING EXTRAS MADE EASY
Claims can be made using your membership card (through eligible providers), OMS, a claims form or in our office.
We pay eligible claims for covered services if
- any relevant waiting periods are complete
- the provider is HCi recognised and approved
- goods and services are supplied by registered Australian providers and websites within Australia
- it is claimed within 2 years of the date of service
- a receipt and any required documentation is provided. (Tip – submit documents securely through OMS)
Our extras cover doesn’t include a few things, such as
- treatments and services provided by a family member or business partner
- non-prescription glasses and sunglasses, or optical consultations
- items for sport, recreation or entertainment
- exercise accessories and equipment
- repeat treatments or services on the same day
- claims above what you paid (eg if you had a discount so paid $40 instead of $60, we will only assess a claim for $40)
- materials or supplies associated with Chinese medicine.
ADDITIONAL INFORMATION for extras cover claims
HCi recommends you carefully read all membership documentation provided.
Some other things worth noting:
- Claims are not payable for covered services where you may be able to claim compensation, damages or benefits from another source (eg WorkCover). This applies whether or not you receive compensation from that source.
- Medically required braces and supports can be claimed only if they are custom made for the patient – cover does not include off the shelf items.
- Cover claims are not payable during any period in which your membership is unfinancial (ie not paid at least 2 weeks in advance) or suspended (eg while overseas).
- Vaccination claims require a receipt confirming details of who received what vaccination.
HCi may change its products, benefits, and terms and conditions from time to time. We will notify members as soon as practicable before any detrimental changes.