HCi Factsheet

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HCi ambulance cover across Australia

28 February 2024

HCi EXTRAS COVER* PROVIDES YOU WITH AMBULANCE COVER FOR PEACE OF MIND.

We can’t avoid the fact that accidents and health emergencies happen. But we can avoid huge ambulance costs!

Your best option is generally to have ambulance cover through your local ambulance service. Even better is that HCi will cover that cost for eligible members.

As each state manages their ambulance service independently, the rules and costs vary which is reflected in our cover and rates.

If you live in Tasmania or Queensland, you’re covered by your state’s ambulance service for free – easy!

In most other states, you can pay an annual subscription to your ambulance service that will cover any emergency ambulance trips you require. And what’s even better, HCi will cover those subscription costs for eligible extras members!

Instead of an annual subscription, HCi pays a levy to the Government for hospital members in NSW and ACT.

Paramedics helping an emergency patient beside an ambulance - understand ambulance cover across Australia » HCi

Ambulance cover arrangements in Australian states:

State/Territory Subscription? HCi covers Subscription/levy cover when interstate?
Tasmania No N/A Reciprocal
Victoria Yes Subscription fee Yes
NSW Levy to Government Levy cost No
South Australia Yes Subscription fee Yes
Western Australia Yes Subscription fee Yes
Queensland No N/A Yes
ACT Levy to Government Levy cost
Northern Territory Yes Subscription fee Yes

 

Please refer to the relevant section below for full details about ambulance cover in your state or territory.

Tasmania
Tasmanian residents are covered for amblance trips within Tasmania. There are reciprocal agreement with all states except SA, NSW and QLD – this means that Ambulance Tasmania covers those ambulance costs in most states.

HCi pays invoice for eligible members requiring ambulance services in SA, NSW and QLD.

Non residents needing an ambulance in Tasmania are invoiced, unless they have cover in their home state. HCi pays invoice for eligible SA, NSW and QLD members requiring ambulance services in Tasmania.

Victoria, SA, NT
Members in Victoria, SA and the NT can choose to have a state ambulance subscription which can be claimed from HCi.

With the relevant subscription, you are covered for ambulance trips across Australia. Without the subscription, you will recevie  (potentially large) bill for any ambulance care.

Non residents needing an ambulance in one of these states are invoiced, unless they have cover in their home state. HCi may cover these invoices – call and ask if you are covered.

Western Australia
WA residents can choose to have a state ambulance subscription through St Johns Ambulance. This subscription can be claimed from HCi each year.

With a subscription, covered for ambulance trips across parts of WA.

Non residents and those without a subscription needing an ambulance in WA are invoiced, unless they have cover in their home state. HCi may be able to help with payments of such invoices.

Queensland
Queensland residents are covered fully Australia wide by their state Government funded ambulance service.

Non residents n needing an ambulance in QLD are invoiced unless they have cover in their home state. HCi may cover such invoices for eligible members.

New South Wales
Ambulance care is provided by the Government under a levy scheme. HCi pays the levy for all HCi members (except if from SA or QLD) with hospital cover.

Non NSW residents and those without a subscription needing an ambulance in NSW are invoiced. We may cover this invoice for you if you have Premier Extras, Healthy Extras, or HCi hospital cover in SA or QLD.

If you are a NSW resident needing emergency care outside of NSW, you will pay the cost for the ambulance service unless you have appropriate HCi cover.

ACT
Ambulance care is provided by the Government under a levy scheme. HCi hospital cover pays the levy for all HCi members (except if from SA, WA or QLD) submitting the invoice to us.

Non residents with Premier Extras or Healthy Extras and SA, WA and QLD members with hospital cover needing an ambulance in ACT are invoiced and covered by HCi.

What’s not covered in HCi ambulance cover

HCi ambulance cover does not include

  • non-emergency (or general) ambulance transport such as going home after hospital or many changes between hospitals
  • any ambulance services covered by Government or other types of insurance (such as workers compensation)
  • transportation by non-recognised state ambulance providers

If you or a dependant received ambulance care, contact us to see if your HCi cover can help with the costs.

Ambulance driving along an Australian city street - can be costly without a subscription or ambulance cover » HCi

HCi used its best endeavours to ensure this information was accurate at the time of publication. From time to time, circumstances relating to the subject matter may change which may impact the accuracy of the information. This information is also general in nature and does not take into account any specific health or financial situation. Before making any decisions in relation to this information, you should consider your own financial and health situation and seek professional advice. Health Care Insurance Ltd ABN 43 009 579 088. A Registered Private Health Insurer.

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