Making claims

We offer a range of claiming methods that are fast, easy-to-use and, if you choose, even paperless.

// CLAIMING

Lodging a Claim is easy!

HCi extras cover helps cover your health expenses away from hospital.

Once you have used a service, you simply let us know via a completed claim form or the HCi App.

Smiling family brushing teeth together

HCi App

The HCi claiming app allows you to easily claim via your smart phone.

Download the app from your favourite app store.

When it’s time to claim, simply take a photo of the receipts and submit!

HCi claiming app open on a mobile phone

// CLAIMING EXTRAS

Electronic claiming (HICAPS)

HCi members have access to a simple and convenient way to claim benefits.

HICAPS logo

Electronic claiming systems such as HICAPS let you claim your extras benefit on the spot, after the consultation with health service providers such as dentists, optometrists, chiropractors, physiotherapists, and podiatrists.

With one swipe of your HCi membership card through an EFTPOS style terminal, your health service provider can have the cost of your consultation assessed electronically. Based on your level of cover, entitlements will be authorised immediately. You will need to pay the difference (if any) between your Extras benefit, which HCi pays directly to the practitioner, and the fee charged.

If your claims are not processed at the point of treatment through an electronic swipe card system such as HICAPS, you can forward your claims to us by:

HCi App

Download from your favourite app store

Mail

PO Box 931, Burnie, TAS 7320

In person

25 Cattley Street, Burnie
 

In most cases, Extras claims are processed the day they are received, assuming they include all the necessary information.

// CLAIM PAYMENTS

Receiving payments

Direct Credit

If you have paid the account, your benefit can be paid electronically into your nominated bank account. You will receive separate notification as to the payment details.

Cheque

If you have paid the account, a cheque will be made payable to you, or if you have not paid the account, a cheque will be made payable to the practitioner who provided the treatment.

// WHEN CLAIMING FROM HCi

 

It’s important to remember:

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All accounts and receipts must include the appropriate item number and a full description of the services / products being claimed and must be accompanied with a completed claim form.

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All services / products must be provided by practitioners who are operating in private practice and who are approved by HCi. Unless our CEO gave prior approval, HCi will not pay claims for services or goods provided by a family member.

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Claims must be lodged within 2 years of the date of service.
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Benefit payments are calculated on the date services/products are provided.

// WHEN CLAIMING PRODUCTS FROM HCi

You need to provide a doctor or specialist letter with a claim for:

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Medical appliances including CPAPs, Blood Pressure Monitors, Blood Glucose Monitors, Circulation Boosters, Tens machines, and Nebulisers

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Medical botox

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Contraceptive medication used to treat medical conditions when supported by a doctors letter (we do not cover contraception).

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Non-surgical prostheses such as breast prostheses, surgical bras, and surgical stockings

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Custom made and/or fitted Medical braces such as Cam walkers, wrist/knee/Ankle brace, or a post-surgical brace

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Custom made and/or fitted wigs

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Custom made and/or fitted surgical footwear

Giving our members access to more than

Private Hospitals