HCi takes cybersecurity very seriously

Dec 1, 2022Community, HCi news

In light of the recent cybersecurity and data breaches at Optus and Medibank, we understand that many HCi members may be concerned about the personal and health data we hold, and thus want to better understand how we safeguard it.

Please note that if your Medicare number was exposed in either of those recent data breaches, this will not affect your HCi membership.

Importantly, HCi’s systems have not been compromised or impacted. We want to assure members that keeping your account and personal information secure is, and will remain, one of our top priorities.

We have a wide range of security controls, tools, and technologies in place, together with an experienced team, to ensure a high standard of security and privacy for your data – and the capacity to quickly respond to perceived threats.  We regularly review these processes to ensure they remain appropriate, effective and up-to-date to best ensure the security of your information.

If you have any concerns about your personal information with us, or have noticed any unusual activity on your OMS account, we encourage you to contact us immediately.

What you can do to protect your personal data

  1. Protect your personal information.
    Personal information is any information or combination of information that could identify you. Learn what pieces of information are personal, and how to protect them at the Government’s esafety site.
  2. Maintain strong passwords.
    Setting strong, unique passwords on your various digital portals and changing them regularly, is key to keeping your online accounts safe and secure.
  3. Look out for suspicious messages.
    Remain on the lookout for any suspicious emails, calls and text messages.  If you’re unsure about any message from HCi, you can always contact us to verify its legitimacy.

Who you can contact for more information

ACSC – The Australian Cyber Security Centre. This is the Australian Government lead agency for cyber security for people and organisations.

Scamwatch – Run by the Australian Competition and Consumer Commission (ACCC). It provides information to consumers and organisations on how to recognise, avoid and report scams.

IDCARE – Helps individuals and organisations across Australia who have concerns about identity theft or related cyber security.

As always, please contact our friendly HCi team if you have further questions about security or your health cover.

Rob (a stylised signature) » HCi

Rob Wood
Chief Risk Officer