Privacy Policy

Privacy Information


At HCi (Health Care Insurance) we are committed to protecting and maintaining the privacy of all individuals with whom we deal. We are also committed to complying with the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles.

HCi’s privacy policy explains how we manage the Personal Information which we collect, hold, use and disclose. It also explains how to contact us if you have any further queries about our management of your Personal Information.

The privacy policy applies to you only to the extent that the collection and handling of your Personal Information by us is subject to the Privacy Act.

HCi’s Privacy Policy is available for members.

Social Media Policy

HCi has always welcomed constructive feedback from our members and the greater community. We see our social media platforms as an excellent way of providing the means of further engagement.

We welcome your feedback, and encourage you to actively engage with us online in a respectful manner. We do, however, reserve the right to moderate the content and we may remove content that is:

  1. Offensive, abusive, obscene, racist or hateful
  2. Illegal, inaccurate or misleading
  3. Threatening or defamatory
  4. Endorsements and advertising from other organisations
  5. Spam or containing viruses
  6. Personal or financial information (for example your membership number or policy details)
  7. Infringements of a person’s intellectual property rights

We will review all posted content, including links, and remove any that we believe is inappropriate.

We may also block users from posting to our pages.

Even though social media operates 24/7, we do not monitor our pages outside of normal working hours.  As we may not be aware of any inappropriate content straight away, we encourage other users to ignore these comments and report them to HCi. We also encourage anyone with concerns or negative feedback to contact us directly either on 1800 804 950 or during normal office hours.

Furthermore, our social media pages are not for specific servicing enquiries. Whilst we will try and answer any queries in as timely a manner as possible, it may be more effective to contact our customer service team directly via HCi Chat, 1800 804 950 or

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