Privacy Policy

At Health Care Insurance (HCI) we are committed to protecting and maintaining the privacy of all individuals with whom we deal. We are also committed to complying with the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles.

This policy explains how we manage the Personal Information which we collect, hold, use and disclose. It also explains how to contact us if you have any further queries about our management of your Personal Information.

This policy applies to you only to the extent that the collection and handling of your Personal Information by us is subject to the Privacy Act.

HCI's Privacy Policy can be viewed here HCI's Privacy Policy.


Social Media Policy

Health Care insurance (“HCI”) has always welcomed constructive feedback from our clients and the greater community. We see our social media platforms as an excellent way of providing the means of further engagement.

We welcome your feedback and encourage you to actively engage with us online in a respectful manner. We do, however, reserve the right to moderate the content and we may remove content that is:

  1. Offensive, abusive, obscene, racist or hateful
  2. Illegal, inaccurate or misleading
  3. Threatening or defamatory
  4. Endorsements and advertising from other organisations
  5. Spam or viruses
  6. Personal or financial information (for example membership number or policy details)
  7. Infringements of a person’s intellectual property rights

We will review all posted content including links and remove any that we believe is inappropriate.

We may also block users from posting to our pages.

Even though social media operates 24/7 we do not monitor our pages outside of normal working hours.  As we may not be aware of any inappropriate content straight away, we encourage other users to ignore these comments and report them to HCI. We also encourage anyone with concerns or negative feedback to contact us directly either on 1800 804 950 or during normal office hours.

Furthermore, our social media pages are not for specific servicing enquiries. Whilst we will try and answer any queries in as timely a manner as possible, it may be more effective to contact our customer service team directly on either 1800 804 950 or

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The new HCI phone app allows you to easily claim through the use of your smart phone.

Get it on Google Play Available on the App Store