HCi Factsheet

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What is a cooling off period?

January 2022

A cooling off period of 30 days applies to all new HCi memberships

So you’ve decided health insurance isn’t for you at this time.

Don’t worry – we give all our new members a cooling off period of 30 days. It’s automatic, so you don’t have to do anything to set it up.

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Our cooling off policy lets you cancel your membership within 30 calendar days with a full refund of any paid fees. Your cooling-off period
starts as soon as you join. It ends on the 30th day or when you make a claim, whichever is first.

HCi members transferring between types of HCi cover may also be eligible for a cooling off period.

We know it’s a hard decision. We want to help you with your membership cancellation and ensure any premiums are returned to you without delay or frustration, so you can get on living life.

Give us a call on 1800 804 950 or email en******@hc****.au and ask us about the 30 days cooling-off period.

Our team will sort everything and make it easy!

And, of course, you are most welcome to join HCi again later if your circumstances change.

HCi used its best endeavours to ensure this information was accurate at the time of publication. From time to time, circumstances relating to the subject matter may change which may impact the accuracy of the information. This information is also general in nature and does not take into account any specific health or financial situation. Before making any decisions in relation to this information, you should consider your own financial and health situation and seek professional advice. Health Care Insurance Ltd ABN 43 009 579 088. A Registered Private Health Insurer.

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