HCi direct debit service agreement terms
//ABOUT HCi Direct Debits
It’s all about making health insurance convenient, quick and easy!
We keep things easy, even direct debits.
HCi’s Direct Debit Service Agreement terms
The following terms apply if you request us to deduct your premium payments via your bank account or credit card.
You can make an HCi direct debit request at any time within OMS (go to the payments account in the menu) or via our payment options form.
By signing a Direct Debit Request, you authorise us to arrange for money to be debited (deducted) from your account. We will only arrange account debits as authorised in the Direct Debit Request.
If a payment date is not a business day, HCi will debit your account on the first business day after the due date.
Information about your account is treated as confidential, other than as required to communicate with your financial institution for the premium debits or as required by law. We will make reasonable efforts to keep any such information that we have about you secure and to prevent any unauthorised use, modification, reproduction or disclosure of your information.
Changes to our direct debit agreement
HCi may vary details of this agreement at any time by giving you at least 14 days’ written notice.
You may change, stop or defer a debit payment, or terminate this agreement by providing us with at least 14 days notice. Notify us by emailing enquiries@hciltd.com.au, phoning us on 1800 804 950 during business hours, or writing to HCi, PO Box 931, Burnie TAS 7320. Alternatively, you can arrange it directly through your financial institution.
Your Direct Debit obligations
You must ensure there is sufficient money in your account to allow a debit payment to be made in accordance with the Direct Debit service agreement.
If there is insufficient money in your account to meet a debit payment:
- you may be charged a fee and/or interest by your financial institution;
- we will make a second attempt to deduct your premium five business days later;
- after two attempts, we will deactivate your direct debit arrangement.
Once your direct debit is deactivated, you must arrange for the debit payment to be made by another method. Otherwise, contact us to arrange reactivation. When reactivating a direct debit, please ensure there is enough money in your account.
You can start a new direct debit service agreement by adding new credit card or account details within OMS at any time.
You should check your account statement to verify that the premium amounts debited from your account are correct.
Let us know if your account details change or a new expiry date has been applied to your card. You can do this in OMS or by calling us.
In case of disputes
If you believe there has been an error in a debit to your account, please notify us immediately on 1800 804 950 or enquiries@hciltd.com.au. We will notify you in writing of any findings and subsequent action, if any.
If our investigations show your account was incorrectly debited, we will refund any overpayments accordingly. Refunds can be credited against future payments.
Contact information
You can contact us in writing via HCi, PO Box 931, Burnie TAS 7320 or enquiries@hciltd.com.au.
Then, we will contact you by sending a notice to the email or postal address you gave us in the Direct Debit Service Agreement. Any notice will be deemed to have been received on the third banking day after posting.
// CLAIMING EXTRAS
OMS
- the HCi member portal
Logging into OMS makes claiming securely and easily!
When it's time to claim, simply take a photo of the receipt(s) or upload a pdf then submit! Easy!
