HCi Factsheet – accessing OMS
Making health insurance easy!
Accessing OMS, your HCi portal
February 2025
Online Member Services, or OMS as it is known, is the online HCi portal. It gives members 24/7 access to their membership. OMS is free to use, secure, and available wherever you are!
How do I access OMS?
It’s easy!
- Visit the HCi portal via the OMS buttons on our website or directly to members.hciltd.com.au
- Enter your member number and password.
- Manage your account, and remember to log out when you are finished.
First time using OMS? Learn how to register here!
- Go to OMS (via the OMS button above or directly to members.hciltd.com.au)
- Click the ‘register’ button
- Enter your member number, family name and date of birth
- Click ‘next’
- Enter the security code sent to your phone (or email if we do not have your phone number recorded)
- Create a secure password. Note that OMS passwords must
- be between 12 and 20 characters long.
- contain at least 1 capital letter, at least 1 lower case letter and at least 1 number.
- Click ‘next’ and you’re ready to use OMS!
Useful information
OMS exists to help you manage your HCi health insurance! Here are some of the things you can do when logged into the HCi portal.
1. submit claims with a pdf or a photo of your invoice/receipt
2. update your banking details for paying premiums and receiving claims
3. change your contact details
4. check what you are covered for, and your current limits
5. securely submit documents, such as forms and medical evidence
Note you cannot add an additional dependant nor change the level of cover within OMS. For these updates, please contact us directly and we will help you.
Is OMS secure?
Yes! We keep OMS as secure as possible. The portal uses a multi factor authentication (MFA) system to help protect your data. Thus, you will need to enter a code as well as your login details each time.
Of course, it is important that you keep your password private and log out after each use of OMS. Your password must contain at least 12 characters. We recommend you change your password periodically – and avoid using any obvious details such as your birthdate or children’s names. Within OMS, click on ‘change password’ in the left menu.
The main website and OMS run independently of each other for greater security.
What can I upload to OMS?
When making a claim or providing required evidence, you can submit documents securely via OMS rather than emailing them to us.
You can upload files up to 2Mb. OMS accepts pdf and jpg formats.
How do I know if a claim is unsuccessful?
Your claim will be processed within 3 business days.
If you provide all necessary information and are eligible, the money will be transferred to your nominated banking account. Your OMS transaction history will show all your claims.
We will contact you directly if further information is required to finish processing your claim.
However, if you are not eligible for the claim, we will notify you. Then the claim will show as ‘declined’ in the OMS transaction history.
Need help with using OMS?
To get help with OMS or to further understand your membership and health insurance cover, call us on 1800 804 950, grab us on HCi Chat, or email us at enquiries@hciltd.com.au so we can help.
HCi used its best endeavours to ensure this information was accurate at the time of publication. From time to time, circumstances relating to the subject matter may change which may impact the accuracy of the information. This information is also general in nature and does not take into account any specific health or financial situation. Before making any decisions in relation to this information, you should consider your own financial and health situation and seek professional advice. Health Care Insurance Ltd ABN 43 009 579 088. A Registered Private Health Insurer.
