Why is my information needed?
Health care Insurance only collects information that is necessary to assist the fund to meet your health insurance needs.

This includes:

• Establishing your membership.
• Receiving contributions.
• Paying benefits.
• Providing information to you through your health newsletter.

Health care Insurance does not collect personal information unless it first asks the member or individual for it.

How is my information protected?
Health Care Insurance exercises great care to protect the personal information that is held. This protection includes:

• Document storage security policies
• Document access controlled and limited to only those that require it to administer your policy.
• Internal electronic security access systems.
• Secure disposal of waste.

What information is disclosed?
Health Care Insurance will only disclose your information to third parties in the following circumstances:

• To administer your insurance policy, this includes to:
- Practitioners and professionals who are directly dealing with health services for you,
- Hospitals in relation to eligibility checking.
• To a third party who performs core business activities on our behalf and with whom we have a confidentiality agreement.
• If required by law.
• We do not disclose your financial details to any third party.

Can I see my information?
Yes, you need to request it in writing.

Need more information?
If you wish to obtain additional information regarding the Privacy Policy please contact the fund Privacy Officer on 1800 804 950 or refer to the fund information link on this site.

What to do if you have a complaint?
Health care Insurance will do every thing possible to ensure that your privacy is not breached. However, if you have a complaint regarding a possible breach of privacy by Health Care Insurance this should be directed to the Privacy Officer at the following address:
PO Box 931, Burnie, Tasmania 7320

We will endeavour to resolve the matter amicably with you.

If you consider that the complaint has not been resolved to your satisfaction then you may refer the matter to the Privacy Commissioner’s Office:
The Director of Compliance
Office of the Privacy Commissioner
GPO Box 5218
Sydney, NSW 1042

The information contained on this website is intended as a guide only.Members can obtain further information on the complete Fund Rules by contacting HCI.

HCI reserves the right to vary the rules at any time.