Privacy and Social Media Policy
At Health Care Insurance we are committed to protecting and maintaining the privacy of all individuals with whom we deal. We are also committed to complying with the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy principles.
This policy explains how we manage the personal information which we collect, hold, use and disclose. It also explains how to contact us if you have any further queries about our management of your personal information.
This policy applies to you only to the extent that the collection and handling of your personal information by us is subject to the Priviacy Act.
Social Media Policy
HCI has always welcomed constructive feedback from our clients and the greater community. We see our social media platforms as an excellent way of providing the means of further engagement. We welcome your feedback and encourage you to actively engage with us online in a respective manner. We do, however, reserve the right to moderate the content and we may remove content that is:
- Offensive, abusive, obscene, racist or hateful
- Illegal, inaccurate or misleading
- Threatening or defamatory
- Endorsements and advertising from other organisations
- Spam or viruses
- Personal or financial information (for example membership number or policy details).
- Infringing of a person’s intellectual property rights
We will review all posted content including links and remove any that we believe is inappropriate. We may also block users from posting to our pages.
Even though social media operates 24/7 we do not monitor our pages outside of normal working hours. As we may not be aware of any appropriate content straight away we do encourage other users to either ignore these comments. We do though encourage anyone with concerns or negative feedback to contact us directly either on 1800 804 950 or firstname.lastname@example.org during normal office hours.
Furthermore, our social media pages are not for specific servicing enquiries. Whilst we will try and answer any queries as timely as possible it may be more effective to contact our customer service team direct on 1800 804 950 or email@example.com