We welcome and value your comments on our products and service. If you require further explanation or have problems on matters affecting any aspect of your health insurance cover, please call us to discuss your concerns.
We will endeavour to resolve all issues of concern to your satisfaction as quickly as possible. However, if you believe we have not addressed your issues satisfactorily, you can contact us on Freecall 1800 804 950, or email us firstname.lastname@example.org.
To view HCI’s Dispute Policy please click here.
You can also obtain independent free advice from the Private Health Insurance Ombudsmen (PHIO) you can visit their website www.PHIO.org.au or contact them on 1800 640 695.