Complaints

We welcome and value your comments on our products and service. If you require further explanation or have problems on matters affecting any aspect of your health insurance cover, please call us to discuss your concerns.

We will endeavour to resolve all issues of concern to your satisfaction as quickly as possible.

However, if you believe we have not addressed your issues satisfactorily, you can obtain independent free advice from the Private Health Insurance Ombudsman (PHIO).

State of the Health Funds Report
Every year the PHIO undertakes a review of the comparative performance of all health funds operating in Australia. A copy of the report covering the review is available from the Ombudsman.

You can contact the Ombudsman's office on 1800 640 695, visit the web site at www.phio.org.au or email to info@phio.org.au