How to claim Ancillary Claims
If your claims are not processed at the point of treatment through the HICAPS card system, you can forward your claims to us by:

• Mail - PO Box 931 Burnie, TAS 7320
• Fax - (03) 6432 1160
• In person at our Burnie office.
• Email to enquiries@hciltd.com.au

Hospital Claims
In most cases, when you are discharged from hospital the hospital staff will forward the invoice direct to HCI. Ask the hospital before you leave.

Medical Claims for treatment received whilst in hospital
If you receive bills from your doctor for medical treatment you received whilst in hospital, you can lodge your medical claims at either a Medicare office or at the HCI office.

Benefit payments
You can receive your benefits by:

• Direct Credit. If you have paid the account, your benefit can be paid electronically into your nominated bank account. You will receive separate notification as to the payment details.
• Cheque. If you have paid the account, a cheque made payable to you or if you have not paid the account, to the provider. We will mail the cheque.

Lodging a Claim

• All accounts and receipts must include the appropriate item number and/or a full description of the services/products being claimed.
• All services/products must be provided by practitioners who are operating in private practice and who are approved by HCI.
• Claims must be lodged within 2 years of the date of service.
• Benefit payments are calculated on the date services/products are provided.